Operations leaders are navigating an increasingly complex landscape, balancing high-quality support with evolving legal, regulatory and workforce responsibilities. This network meeting will provide an opportunity to explore key operational and governance issues, share experiences with peers and consider emerging practice across the sector.
We will begin with a practical session on delegated healthcare activities (DHAs), focusing on the governance, risk and assurance arrangements that providers need to have in place when supporting people with complex health needs. The discussion will explore insurance and regulatory requirements, organisational policies, staff training and competency assessments, and the evidence providers should maintain to demonstrate safe practice and appropriate oversight.
We will also hear a timely update on the Care Act and Deprivation of Liberty Safeguards (DoLS), focusing on the latest developments and what operations directors need to know to ensure their services remain compliant and responsive to changing expectations.
The agenda includes a dedicated session on creating a speak-up culture, exploring how organisations can strengthen whistleblowing arrangements, promote psychological safety and ensure safeguarding concerns are raised and addressed effectively. The discussion will consider the role of leadership in building open, transparent cultures where colleagues feel confident to speak up and be heard.
The meeting will conclude with a discussion on priorities for 2027, giving members an opportunity to help shape future network activity and identify the operational issues that matter most to the sector.
Join fellow operations directors for a morning of insight, practical learning and peer exchange, with opportunities to explore shared challenges, discuss emerging trends and learn from the experiences of colleagues across the social care sector.
Speakers
Jonathan Taylor
Sabrina Meetaroo
Helen Chapman
Draft Programme
|
10.00 |
Welcome |
Kerry Hamilton, Director of Membership and Operations, VODG |
|
10.05 |
Introductions |
VODG Co-chairs |
|
10.10 |
Delegated Healthcare Tasks: Risk, Governance and Emerging Practice |
Jon Taylor, Director, Head of Corporate Risks Health & Care, and Sabrina Meetaroo, Associate Director | Head of Risk & Claims Advocacy, Solicitor - Health & Care, Howden |
|
10.40 |
Discussion and member experiences |
Facilitated discussion |
|
10.55 |
Care Act and DoLS Update: What Operations Directors Need to Know |
Anthony Collins Solicitors |
|
11.25 |
Creating a Speak-Up Culture: Whistleblowing, Psychological Safety and Safeguarding |
Helen Chapman, Head of Central Operations, RABI |
|
11.50 |
Future priorities for 2027 |
VODG Co-Chairs |
|
12.00 |
Close |
Kerry Hamilton, Director of Membership and Operations, VODG |
Accessibility
Please note, should you have any accessibility requirements, we will do our best to make necessary arrangements to support you; however, we may require up to four weeks notice, so please list your requirements on the booking form. Closed captions are used as standard in online meetings. If you have any questions, please email [email protected].
Join the Operations Directors' Professional Network
The operations directors' network provides colleagues a secure space to discuss pertinent issues and topics via our online forum, to upload documents and to view the lastest network events.
Meet the VODG Operations Director's Co-Chairs
Join us at our quarterly operations directors' member meetings, chaired by leaders from across our membership.
Diane Mee
Diane leads on driving our growth and income, building meaningful collaborations, and boosting our visibility and reputation through strategic communications. With 25 years of experience in business development and partnerships across public, private, and nonprofit sectors, including healthcare, she is dedicated to transforming the lives of vulnerable people and making sure their challenges are heard. Diane heads up business development, communications, fundraising, community engagement, and partnerships.
