The next meeting of the Operations Directors’ professional network is now open for booking.
Review of Adult Social Care Complaints
We are pleased to welcome the Local Government and Social Care Ombudsman as our opening speaker. This session will provide an authoritative overview of the recent Review of Adult Social Care Complaints, highlighting key lessons learned and emerging trends from the data. Attendees will gain valuable insights into how complaints are being handled nationally, and practical guidance on when and how to escalate matters to the Ombudsman.
Designed for senior leaders, this presentation will not only deepen understanding of the current landscape but also support directors in ensuring that concerns are addressed effectively and at the right level.
VODG Policy Update
Following this, Sarah Woodhouse will deliver an update on the VODG policy and influencing agenda. She will outline current priorities, highlight emerging challenges, and share how VODG is shaping the national conversation to ensure the voice of providers is heard at the highest levels.
Driving Excellence in CQC Inspections
We are pleased to welcome Adrian Cavendish, Taskforce Executive at Delphi Care, who will provide a strategic perspective on achieving excellence in Care Quality Commission (CQC) inspections. The session will explore:
- What “good” looks like in practice
- How to evidence “outstanding” performance with clarity and credibility
- The essential operational foundations required to build towards and sustain outstanding ratings
This session will equip leaders with actionable insights to strengthen compliance and embed a culture of excellence across their services.
Speakers
Local Government and Social Care Ombudsman
Sarah Woodhouse
Adrian Cavendish
Draft Programme
|
14.00 |
VODG Welcome and housekeeping |
Kerry Hamilton, Director of Membership and Operations at VODG |
|
14.05 |
Introductions |
VODG Co-chairs |
|
14.10 |
Review of Adult Social Care Complaints |
Local Government and Social Care Ombudsman |
|
14.55 |
VODG Policy Update |
Sarah Woodhouse, Director of Policy and Influencing at VODG |
|
15.10 |
Driving Excellence in CQC Inspections |
Adrian Cavendish, Taskforce Executive at Delphi Care |
|
15.50 |
Future Topics |
VODG Co-chairs |
|
15.55 |
Final round-up |
Kerry Hamilton, Director of Membership and Operations at VODG |
|
16.00 |
End |
|
Accessibility
Please note, should you have any accessibility requirements, we will do our best to make necessary arrangements to support you; however, we may require up to four weeks notice, so please list your requirements on the booking form. Closed captions are used as standard in online meetings. If you have any questions, please email [email protected].
Join the Operations Directors' Professional Network
The operations directors' network provides colleagues a secure space to discuss pertinent issues and topics via our online forum, to upload documents and to view the lastest network events.
Meet the VODG Operations Director's Co-Chairs
Join us at our quarterly operations directors' member meetings, chaired by leaders from across our membership.
Diane Mee
Diane leads on driving our growth and income, building meaningful collaborations, and boosting our visibility and reputation through strategic communications. With 25 years of experience in business development and partnerships across public, private, and nonprofit sectors, including healthcare, she is dedicated to transforming the lives of vulnerable people and making sure their challenges are heard. Diane heads up business development, communications, fundraising, community engagement, and partnerships.
