VODG welcomes “important step forward” in improving feedback and complaints across the system
Ask, Listen, Do is an NHS England project that works with the social care Quality Matters initiative aimed at making high-quality, person-centred care and support the norm for everyone.Coinciding with the national Ask, Listen, Do call to action and pledge VODG chief executive Dr Rhidian Hughes said:
“Having the health and care system signed up to the principles of Ask Listen Do is an important step forward in improving the experiences of people who use services and their families. The social care workforce has a key role to play in ensuring that people are able to feedback on the quality of services. Experience shows that healthy organisational cultures, that are open and honest, are much better placed to respond and make improvements as a result.”
Notes for editorsThe Ask Listen Do project is aimed at supporting organisations to learn from and improve the experiences of people with a learning disability, autism or both, their families and carers when giving feedback, raising a concern or making a complaint. The project includes the development of resources to support good practice in organisations across health, education and social care, and guidance for people, families and carers so that they feel empowered and confident to speak up.
The Quality Matters initiative is co-led by partners from across the adult social care sector and sets out a single view of quality and a commitment to improvement.