From care recipients to consumers with a choice; supporting personalisation
Top Ten Tips When Choosing a Support Provider, a user-friendly guide to purchasing care.
The potential pitfalls from a service user or family perspective when buying care has driven a new piece of work from the VODG marketing group, Top Ten Tips When Choosing a Support Provider, a user-friendly guide to purchasing care. The guide, published today, is aimed at anyone who needs to buy support for themselves, a friend or relative. It aims to help you learn what to look for when choosing a provider and the questions to ask in sourcing and paying for support.
In a blogpost to launch the guide, Diane Lightfoot (pictured right), head of communications and fundraising at VODG member United Response, explains that while much of the focus in personalisation has been on local authorities and how they're rolling out the person-centred agenda, there's perhaps not enough on how to equip individuals with the best skills to make the most of this new approach. United Response, along with other VODG members, found that many of those we support and their families were confused and nervous when it came to things like personal budgets and the difference between budgets and direct payments.
As well as an edited version of the tips that are published today in full, the blogpost includes a useful jargon-buster to help people navigate their way around the often complex and confusing social care system.
